Release Notes

March 2020

What's New

In our March 2020 release, we’re introducing two new features in KACE Cloud Mobile Device Manager. First, Option Management, which is a single management location for creating Option Sets for both Android and iOS/tvOS. Second, the addition of Apple TV Support capabilities when setting up Apple TV for school or business.

We’ve also added functional enhancements, including a New Login Experience for SSO users, and our new App Library Filtering that lets an administrator select and apply multiple criteria to filter various subsets of apps.

Prior to the March 2020 release, the iOS restriction ‘Specify number of days before displaying the availability of an update’ was incorrectly enabled by default and set to 30 days. This restriction was sent to all supervised iOS devices if the restriction wasn't specifically disabled by the admin. Action required: To clear the default setting, an admin will need to manually disable the restriction. Once saved, the restriction set will be updated on all devices to which it’s been sent.

New Features

Option Management

Our new Option Sets feature lets administrators manage both Android and iOS options in the same library space. Previously, options for Android were managed in an Android Options library, which has been replaced by Option Sets.

The following iOS commands can now be configured as part of an iOS option set:

Enable Voice Roaming
Enable Hotspot
Enable Data Roaming
Enable Activation Lock
Set Wallpaper

The options shown above are only available for iOS supervised devices.

From the library section, admins can add a new Android, iOS, or tvOS option set as well as edit or remove an existing option set.

From the devices section, admins can choose one or more devices, then under the Option Sets tab in the right panel: add a new option set; view all option sets currently applied to the device(s); remove an option set; or view details for an option set.

Full instructions for working with option sets can be found in Configuring device option sets

Apple TV Support

Our new Apple TV capabilities can be configured and enrolled using one of three processes: Apple Configurator (AC2); Apple Device Enrollment Program (DEP); or a combination of the two (AC2 + DEP). tvOS enrollment instructions can be found in Enrolling tvOS devices.

Enhanced Functionality

App Library Filters

With new app library filters, an admin can select and apply multiple filter criteria to pare down a full app library list. Filtering capabilities include top-level categories as well as sub-type filters—including Apps: Genre, OS, Publisher, and more; Devices: Installs and Updates; and Policy: 'Any linked' or 'Specific-linked'.

New Login Experience

Our new login experience simplifies the workflow for SSO users, and includes an option to customize the login button label. Non-SSO users can still log in as normal, using their KACE Cloud credentials.

Resolved Issues

Bug fixes are included in the resolved issues list for two release periods and are then retired.

Issue	Description	Status
ESMCL-3775 Admin Portal: Row selection state - unintended row stays selected	Internal selection state now matches selection in device table. Previously selected rows will not stay selected.	FIXED
ESMCL-3630 Android Enrollment Timeout	Android enrollment could time out if the subscription contained complex policies or smart labels.	FIXED
ESMCL-3598 Checking “Allow access only to specified bookmarked URLs” restriction.	When editing an iOS restriction set in the library, checking the restriction “Allow access only to specified bookmarked URLs” would cause JavaScript errors.	FIXED

Known Issues

Issue	Description	Status
3514 - iOS update command does not display status feedback.	iOS command to update OS uses default action that will typically download but not install. Fix to display status feedback.	Open
3286 - Apparent mismatch between device compliance and individual entity compliance.	Occasionally the policy details for a device may show success even if the entity in question did not successfully install.	Open
3108 - Auto-deployed Android restrictions don't appear in the device restrictions list	If auto-deployed restrictions for Android are sent to the device, the database may not be properly updated.	Open
3070 - System attempts to remove policy configs when unassigned device is assigned to a user	During reassignment of a device to a user, removal of previous configurations may fail. If this happens, it may be possible to work around this by first unenrolling the device.	Open
Android - Role Management and SSO Configuration	If user role assignment is set to Automatic during SSO Configuration, a manual attempt to update an individual user's role via the Users > Edit User path may appear possible, but will be overwritten by the original SSO Configuration. To resolve, the configuration setting can be changed to Manual, which will then enable editing of individual user roles.	Open
Android - Restrictions	Restrictions that are configured to deploy upon enrollment may not immediately appear in the inventory for impacted devices; however, the restrictions will be enforced on the device.	Open
Android - Device Owner Setup	When using the Device Owner enrollment flow (afw#kace), the enrollment flow may not complete if the Google Play services on the factory default image of the device are out of date. This a known issue with the Android operating system, caused by the enrollment process timing out before the update of the Play Services on the device can complete. You will know that this situation occurred if you are never asked for your subdomain name during the enrollment process. If you end up back at the device home screen, locate and launch the KACE Cloud MDM agent app on the device and click the 'Enroll Device' button to complete the setup process.	Open
Android - Gmail App	Android devices require the Gmail app to be installed in order to use the email account configurations.	Open
Android - Set and Clear Passcode Commands	The set and clear passcode functions are different in Android 7.0 and later. On versions prior to 7.0, an administrator could set or clear the passcode as desired. On Android 7.0 and later, the passcode can only be set on devices that do not already have a passcode set, and passcodes cannot be cleared. The user interface does not currently warn users who are attempting to set or clear a passcode on Android 7.0 and later, but an error message will appear. Note that attempting to clear a passcode will also fail if there is a policy in place that requires use of a passcode to do so.	Open
iOS - Factory Reset: Apple iOS iCloud Account Lock	When resetting an Apple iOS device back to factory defaults, the device will remain locked to the associated iCloud account. To prevent this from happening, before resetting the device, manually turn off the 'Find my phone' feature on the iPhone.	Open
macOS - macOS 10.15 Account Configuration	During enrollment, if the ‘Prevent Primary Account Changes’ option is checked and DEP authentication is enabled, the primary account will be created automatically using the DEP authentication token as the account password. While still in the enrollment process, the password cannot be changed. However, once enrollment is complete, the account password can be changed as normal.	Open

Additional Resources

Getting Started with KACE Cloud MDM

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